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Providing Custom User Interface specific to each customers in a single Citrix NetScaler appliance using Responder Policy

The scenario is probably you are hosting multiple Virtual Gateway servers (VPN) in a single NetScaler appliance for your customers. And you want to provide different User Interface to each customer with their own branding. For example you want to place their own logos or copyright info or anything specific to each customer. Though NetScaler allows to host multiple Virtual Gateways and configure different URLs it doesn’t allow you to place different themes to each VPN gateways by default. You can only do this using the responder policy. In other terms you are redirecting the customers to specific VPN pages based on the URL.

Note: Although from NetScaler 11 version there is a feature called portal themes which allows you to do some branding based on virtual servers, it is very limited. It is quite good for some situation but use of responder policy and own customization will provide you freedom on the full branding.

You can configure different authentication methods and other policies from the Gateways itself. For example a customer may have LDAP only auth and another customer may need LDAP with RADIUS auth. This is possible by the gateway configuration itself. You will see the 2nd password when you enable Radius policy in the same interface. Though all these are possible providing specific interface design to customers can’t be done from the Gateway configuration. The reason is NetScaler uses only one theme as common for all Virtual Gateway servers. Hence it is only possible by duplicating your VPN HTML pages and configuring responder policy with redirect action. Perhaps it is only few steps and not much complicated.

Note: The below guide and screenshots are based on the NetScaler 10.5 version which applies for all NetScaler 10.x versions.


  1. You have access to your NetScaler GUI. (Or you have access to the command line interface). However this article from here will lead through NetScaler GUI.
  2. You have SFTP client such as WinSCP, FileZilla or something else which can get into the appliance file system.
  3. You have license to the Responder Policy.
    To ensure this go to system>>licenses screen. Ref. Below image.


I have 2 companies (ABC & XYZ) uses different gateway URLs namely and Now I am going to provide a specific custom branded interface for the customer ABC and leave the default theme for XYZ.

Steps to achieve it:

  1. Login to your NetScaler Appliance via SFTP and navigate to VPN (/netscaler/ns_gui/vpn) folder.
  1. Make a copy of login.html and rename it to login-abc.html. Same like, login.js has to be duplicated to login-abc.html.
  1. Now edit your login_abc . html to point out new login_abc . js. Go to line number 18 and change this.
  1. Go to your NetScaler GUI, System >> Settings >> Configure Advanced Features.
  2. Check the Responder option.
  1. Now go to App Expert >> Responder >> Actions.
  2. Provide the name of your option (ex: Abc Redirect)
  3. Select Type as Redirect from the dropdown.
  4. Write this on your expression field
  1. Now go to Policies and Add Policy.
  2. Name the Policy of your Choice.
  3. Select the Action you have created just before.
  4. Write down this in the expression field.

(If you copy below code it may not work due to text-editor conflicts. So better write down on your own.)

To bind the policy globally, complete the following steps.

  1. Go to Responder > Policies > Click Policy Manager.
  2. Select Default Global and leave the protocol as http.
  3. Click Continue and bind the policy you just created.

To bind the responder policy on a Virtual Appliance

  1. Edit your Virtual Appliance.
  2. Click Add Policy from the policies block.
  3. Select Responder under the Choose Policy Dropdown. And Continue
  4. Select the Policy(s) and bind.

Now you are done. Your ABC Company will redirect to the index_abc.html and xyz should direct to the default html page. Go ahead with your own branding works on the Custom HTML pages.

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