Frequently Asked Questions

FAQ: Ericom AccessNow Customization

What are the Ericom AccessNow versions you can customize?

We customize all Ericom AccessNow web based clients.

Do you offer advanced customizations over Ericom AccessNow HTML5 clients?

Yes, we can add features such as Announcements, Web Links, Twitter, RSS feeds, Downloads etc on the Ericom AccessNow Login page.

Do you offer ongoing support for your Custom Ericom AccessNow interfaces? Are there any maintenance fee for that?

There is no specific support program need for custom interfaces. Hence there is no ongoing maintenance fee. However we are always available to provide our support based on customer requests. The support charges are based on your requirement. It is estimated based on the hours of work and calculated with our fixed hourly rate.

How long an Ericom AccessNow customization takes?

We need 8 working days in general. 5 days for design and upon design approval it takes 3 days to complete the customization.

Do you provide support for installing your custom Ericom AccessNow HTML5 interface?

Yes, our Remote Install Assistance applies to all our interface customers at free of cost. We can support you from remote using web based remote programs.

Do you offer any bug fix warranty for your Custom Ericom Connect AccessPortal interface?

Yes, a 90 days of bug fix warranty will be offered with our all our Custom Ericom Web Interface packages.

If you have other questions not listed above then don’t hesitate to ask us using our contact form.

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